Refund and Returns Policy

Tomzn Brand Electrical Protection Devices Return and Refund Policy

Thank you for choosing Tomzn electrical protection devices. We strive to provide high-quality products and excellent customer service. Please review our return and refund policy below:   

Returns (Store Credit Only)

Due to the nature of electrical protection devices, we understand that sometimes a product may not be suitable for your specific needs. We accept returns for store credit only within 7 days of the original purchase date. To be eligible for a return, the following conditions must be met:

• The product must be unused and in its original, brand-new condition.   
• The original packaging, including all manuals, accessories, and any included documentation, must be intact and undamaged.
• You must provide the original purchase receipt.

Non-Returnable Items

Please note that we do not accept returns for refunds. All returns will be processed for store credit only, which can be used towards future purchases of Tomzn products.

Warranty Information

Tomzn electrical protection devices are designed to safeguard against certain electrical events. However, due to the inherent risks associated with electricity, we offer no warranty against damage caused by:

• Overvoltage
• Breakage
• Physical damage (including damage incurred during installation or use)

It is crucial to ensure proper installation and use of our products according to the provided instructions. We strongly recommend consulting with a qualified electrician for installation assistance.

Return Process

To initiate a return for store credit, please contact our customer service department within 7 days of your purchase. They will provide you with further instructions and a return authorization. You will be responsible for the cost of return shipping.

Store Credit

Once we receive and inspect the returned product, and it meets the return criteria outlined above, we will issue a store credit for the original purchase price (excluding any shipping costs). This store credit can be used for any future purchase of Tomzn products.

Contact Us

For any questions or concerns regarding our return and refund policy, please contact our customer service department at 03-114-462-011